Frequently Asked Questions
Everything you need to know about our premium gear and services.
What is your return policy?
We offer a 30-day return policy on all items that are in new, resaleable condition with original tags attached.
How do I determine the right size for my dog?
Please refer to our comprehensive Size Guide located on each product page; we recommend measuring the widest part of your dog's rib cage for the most accurate fit.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary based on your location and will be calculated at checkout.
How should I clean my Ruffwear gear?
Most of our gear can be hand washed with mild detergent and air dried. For specific items like boots, please check the individual care label.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.
Is there a warranty on your products?
Yes, we stand behind our gear. All products are covered against defects in materials and craftsmanship for the practical lifetime of the product.